The easiest ways to fix Xfinity WiFi connected but no internet access in 2021 are:
- By restarting the Xfinity Gateway or router
- By troubleshooting your Xfinity My Account
- By using the Xfinity My Account App to fix the no internet access problem
- By checking your network outages
- By clearing your browser cache
- By running a pig test to rectify the problem
The fact that you are using WiFi at home means that once in a while, you will encounter one problem or the other while using the wifi. Either the WiFi is not connecting or it is connected by no internet access.
WiFi connected but no internet access is not only limited to Xfinity alone. I have also experienced such errors with several other wifi and I think it’s normal for it to happen sometimes when there is a problem somewhere. Therefore, in this article, I will teach you the best possible ways to fix Xfinity WiFi connected but no internet access in 2021.
6 Ways to Fix Xfinity WiFi Connected But No Internet Access
Here are how to fix Xfinity WiFi connected but no internet access:
1. Restart the Xfinity Gateway or the Wifi router
Restarting the Xfinity Gateway is the first method to fixing wifi connected but no internet access. The restarting of the device will simply correct whatever problem that may have temporarily caused the wifi not to have any internet access.
For those that are using the third-party modem, restarting the device is very simple. Just press the restart button on the device to restart it. If you don’t want to do it that way, you can simply off and turn the on again.
2. Troubleshoot Your Xfinity My Account
Before you proceed to troubleshoot your Xfinity my account, ensure to first restart the device to ensure that the problem doesn’t continue again. But if after restarting the modem and you are still facing the no internet issue, you can proceed to troubleshoot your Xfinity my account.
- To troubleshoot your Xfinity My Account, open the app
- Go to your account section
- Locate the internet service lab
- Ensure you are signed in using your Xfinity ID and password if needed
- Now, locate the device section in the app
- Find the modem
- When you see the modem, select restart modem
- After that, you will see the troubleshooting option, select it to troubleshoot the device
- Wait for 10 minutes for the device to completely troubleshoots.
3. Use the Xfinity My Account App to Fix the No Internet Access
Fixing the Xfinity wifi connected but no internet access in 2021 is very easy when done with the Xfinity My Account App. All you have to do is to:
- Open the Xfinity My Account App (If you don’t have one, you can download it on google play store and apple store)
- The next thing to do after you must have downloaded the app is to locate where internet is written on the app and click on it
- Now, click on your modem and tap on the restart this device
- The final thing to do is to wait for 10 minutes for the device to restart so you can start using it again.
4. Check your Network Outages
One of the reasons why your Xfinity wifi is connected but has no internet access could be because of network outages. This should give you concern. If there is a network outage in your area, it will cause all the wifi routers in the area to show connected but no internet access, in this case, you may just have to wait for the problem to normalize.
It could be that there is maintenance going on. Or it could be because of the weather or hardware failure. If the problem refuses to normalize after some time, you can report the outage to Xfinity by logging in to your Xfinity account and selecting the outage map.
5. Clear your Browser Cache
While this may sound funny, it’s actually true. Having too many caches on the machine can cause network fluctuations hence the Xfinity wifi connected but no internet access you always experience. The best thing to do here is to clear the cache to give the machine some space to breathe.
6. Running a Pig Test to Rectify the Problem
If after trying all these methods explained in this article and the problem persists, you can quickly run a pig test to rectify the problem. Running a pig test is very simple. All you have to do is to follow the instructions below.
- Open your laptop or system command prompt
- The next thing to do is to choose any external web address and run a command ping -t choos
- Now, give it one minute, and then press the Ctrl + C to stop running the test.
The method above is for those using Windows 7 and above. If you are using Mac OS X, see the procedure below.
- Turn your system on
- Go to Application
- Go to Utilities
- Check the Network Utility and click on the ping tab
- Now, enter any external web address
- Don’t forget to fix the number of pings at around 100 before starting the ping
Final Thoughts
I know how frustrating it is when Xfinity WiFi is connected but has no internet access. That is why I’ve listed the best possible ways to fix the problem so you can continue using surfing the net again. If one method did not correct the problem, try the other. Keep trying them until one eventually corrects the no internet error.
